What to Know About Your Mattress Warranty
A mattress is an investment and just like any large purchase—like a car, a refrigerator, or even a house—you want a warranty to cover your costs should the product fail during its lifetime.
When shopping for a mattress, look for two things: a warranty and a sleep trial. While a warranty will protect your long-term investment, a sleep trial will allow you to test the product temporarily to ensure that it’s going to be comfortable for many years to come. If you’re not getting a great night’s sleep from your new mattress, return it during the sleep trial and find something that better fits your body type and sleep position.
How long do mattress warranties last?
Most mattress warranties last either eight or ten years. Why? Experts recommend that you replace your mattress every eight to ten years because over time, if you have an innerspring mattress it will sag, and if you have a memory foam mattress, the foam may break down.
There are a few mattresses on the market now that claim to have a forever warranty. However, if a company claims to have a forever warranty, read the fine print—in most cases, they’ll only replace your mattress within the first ten years. After that, they’ll just repair your mattress, and they’ll charge you for the shipping costs.
Because a good night’s sleep is essential to your health and productivity, replacing your mattress every eight to ten years is best to ensure that a sagging mattress isn’t causing pain or improper spine alignment.
What voids a mattress warranty?
There are several ways to void a mattress warranty. To guarantee that you’re able to make a claim for the lifetime of your mattress should a manufacturer’s defect occur, read the warranty immediately after purchasing.
The brand that you purchased from may require that you register the product within a specified period to file a claim down the road. The brand may require that you use a particular type of foundation or base to support your mattress so that your bed wears evenly. Finally, the brand may also require that you cover the bed with a mattress protector to safeguard the bed against spills and stains.
In most cases, mattress warranties are only applicable to the original purchaser of the product. Therefore, if you purchased a mattress secondhand from a friend or family member and wanted to file a claim, the company wouldn’t honor it.
How do you file a warranty claim?
To file a warranty claim for your mattress, you must have a receipt and be the original purchaser of the product. In some instances, the company may ask you to take photos of the potential defect so that they can determine how to handle your situation. Depending on the severity of the defect, the company will then decide whether to repair or replace your product.
Need to file a warranty claim for a Muse mattress? Contact us or learn more about our policies on our warranty page.