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Our Contact info

855-699-6873

hello@musesleep.com

Monday-Friday

8:30AM – 5:30PM ET

If we miss your call, please leave us a message with your name, your phone number and the best time to call you back.


2923 South Tryon St. Suite #140, Charlotte, NC 28203

Frequently asked questions

How long will it take my mattress to ship?

Times vary depending on your location, it generally takes 5–7 days to arrive at your door. Tracking information will be sent via email once your order has shipped.

What is the 120-day sleep trial?

We don't believe there is a one-size-fits all solution to sleep. That's why we invite you to sleep on your personalized mattress for 120 nights (or days) in the comfort of your own home. If you're not completely satisfied, you can return it for a full refund. If you decide to return your Muse, we'll work with you to either donate the mattress to a local charity or arrange pickup.

What is Cold Wire Plus technology?

Our mattresses, pillows and protectors are artfully woven with Cold Wire Plus temperature control yarns that form a soft, cool surface. The Cold Wire yarns create a beautiful quilted pattern, but also serve to wick away body heat and create a cooling effect that\'s actually cool to the touch.

What's the difference between the soft, medium and firm comfort levels?

Each Muse mattress is constructed from three layers of foam. The second layer of the mattress is our comfort layer that is made 4 lb. density memory foam. This layer will differ in firmness depending on the comfort level you select. To help determine which mattress comfort level is best for your body type and sleeping position, we recommend taking our Sleep Personality Quiz.

How long will it take my mattress to expand?

You can enjoy your mattress 1-2 hours from the time it is unpacked from the box. If the room that your mattress is unpacked in is poorly ventilated it could take up to 12 hours for full expansion, but the mattress can still be used without damaging the foam.

How do I return my mattress?

In lieu of shipping your mattress back to us, we'll work together to find the best solution depending on your location. While we prefer to donate the mattress to a nearby charity, if that option is not available we will arrange pickup. Our sleep trial is 120 nights. If you recently purchased your mattress, we recommend sleeping on your Muse for 1-2 weeks before returning it. This trial period will allow you to adjust to the mattress and give it time to break in. Note: If you bought your Muse on Amazon, you must contact Amazon's Customer Support team to initiate a return.

How do I change my order?

We are happy to facilitate any change to your order. If it is before your product has shipped, simply give us a call to let us know what changes you would like to make, and we will update your order with as little delay to your shipment as possible. If your order has already shipped, please reach out to us once you have received the items and we will assist with the return and exchange of the products in full.

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