To initiate a return, start here
Muse Mattress Return Policy
You have 120 calendar days from the date of delivery to return your Muse Mattress. A new mattress can take some time for your body to adjust to, so we require for you to sleep on your new mattress for a minimum of 20 days. Read more about our adjustment period here.
If you have slept on your Muse Mattress for a minimum of 20 days and you find it is just not the right fit for you, please contact our world class Customer Experience Team that will be happy to facilitate your return. Returns can be initiated through email or by phone call.
Muse Pillow and Protector Return Policy
Similar to mattresses, Muse allows 120 calendar days to determine if your Muse memory foam pillow or mattress protector is right for you. Pillows and protectors don't have a 20-night familiarity period. If you don't like the feel of your pillow or protector you can return them as soon as you'd like (up to 120 nights) using the email address and phone number above.
When processing a return, we attempt to have your mattress picked up by a local charity. This is not always possible due to the rules and regulations of each area. If we are unable to locate a charity to pickup your mattress, we will arrange the pickup through a Removal Service and attempt to coordinate a charitable donation through the Removal Service organization.
If you would like to facilitate the donation of your mattress, you are able to do so. You would need to donate the mattress to a charity or a referral through a charity. Once the mattress has been donated, a donation receipt can be submitted as confirmation for a refund.
If you received free items per a bundle promotion; we do not ask for these items to be returned upon processing the return of your mattress. You may keep these items, but you will not be eligible to receive another bundle promotion within one year of your original purchase.