Times vary depending on your location, it generally takes 12–14 days for your Muse to arrive at your door.
Tracking information will be sent via email once your order has left our facility. All Muse mattresses are shipped via FedEx Ground transportation. FedEx will leave your mattress at your door if you are not home at the time of delivery.
We don't believe there is a one-size-fits all solution to sleep. That's why we invite you to sleep on your personalized mattress for 120 nights (or days) in the comfort of your own home. If you're not completely satisfied, you can return it for a full refund. If you decide to return your Muse, we'll work with you to either donate the mattress to a local charity or arrange pickup.
Our mattresses, pillows and protectors are artfully woven with Cold Wire Plus temperature control yarns that form a soft, cool surface. The Cold Wire yarns create a beautiful quilted pattern, but also serve to wick away body heat and create a cooling effect that's actually cool to the touch.
In lieu of shipping your mattress back to us, we'll work together to find the best solution depending on your location. While we prefer to donate the mattress to a nearby charity, if that option is not available we will arrange pickup. Our sleep trial is 120 nights. If you recently purchased your mattress, we recommend sleeping on your Muse for 1-2 weeks before returning it. This trial period will allow you to adjust to the mattress and give it time to break in. Note: If you bought your Muse on Amazon, you must contact Amazon's Customer Support team to initiate a return.
We are happy to facilitate any change to your order. If it is before your product has shipped, simply give us a call to let us know what changes you would like to make, and we will update your order with as little delay to your shipment as possible. If your order has already shipped, please reach out to us once you have received the items and we will assist with the return and exchange of the products in full.
Muse stands behind the quality of our sleep products and our customer service. These are the reasons every customer is offered a 10 year warranty. At times, the high quality sleep products Muse has created may fail or show early signs of wear or a manufacturer defect. In these cases the full 10-year warranty will be enforced to ensure our customers receive the highest level of satisfaction. If a defect occurs during the warranty period, Muse Sleep will repair or replace the defective product and in a reasonable amount of time. For additional details about the Muse warranty or to make a claim, click here.
You do not need a box spring with a Muse mattress because our mattress is memory foam with a built in support layer.
A box spring is needed for an innerspring mattress to provide support. You can use a box spring with our mattress but it is not required. We recommend using a slated bed frame with our mattress as it does not require the use of a box spring. Muse does not sell the slated bed frame at this time but they are available at several well-known retailers.
Your Muse mattress will perk up in a matter of minutes, but we generally recommend up to 24hrs for full expansion.
We've designed Muse with a washable & removable cover that may be machine washed cold and tumbled dry.
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